Summary: ji33 collects personal data that is necessary to operate a licensed online gaming platform in the Philippines — account identity, payment information, and gaming activity. We do not sell your personal data to third parties. Your data is protected in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
1. Overview
This Privacy Policy ("Policy") governs the collection, processing, storage, and transfer of personal data by ji33 ("ji33," "we," "us," "our") in connection with your use of the online gaming platform accessible at ji33.one (the "Platform").
ji33 is committed to protecting the privacy of all players, particularly Filipino users whose personal data is processed in compliance with the Philippine Data Privacy Act of 2012 (R.A. 10173) and its Implementing Rules and Regulations, administered by the National Privacy Commission (NPC).
By registering an account, using the Platform, or engaging with any ji33 service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
2. Data Controller
ji33 is the personal information controller ("PIC") responsible for the personal data collected through the Platform. All data processing activities are conducted in accordance with the purposes and lawful bases described in this Policy.
For data privacy inquiries, please contact our Data Privacy Officer at: [email protected] (plain text — not a clickable link).
3. Personal Data We Collect
3.1 Registration & Identity Data
When you create a ji33 account, we collect:
- Full legal name;
- Date of birth (for age verification — 21+ requirement);
- Philippine mobile number;
- Email address;
- Username and encrypted password.
3.2 Know Your Customer (KYC) Documents
In compliance with PAGCOR regulatory requirements and Philippine anti-money laundering obligations, ji33 may collect:
- Government-issued Philippine ID (PhilSys card, driver's licence, passport, SSS/GSIS ID, UMID);
- Selfie photographs for biometric identity verification;
- Proof of payment method ownership (e.g., GCash account screenshot, bank statement).
3.3 Financial Transaction Data
- Deposit and withdrawal amounts and timestamps;
- GCash and PayMaya account references (masked);
- BPI, BDO, and Metrobank account identifiers (masked);
- Transaction status and processing history.
3.4 Gaming Activity Data
- Game session history, wager amounts, and outcomes;
- Bonus usage and promotional activity;
- Self-imposed limit settings and responsible gaming tool activations.
3.5 Technical & Device Data
- IP address and approximate geolocation;
- Device type, operating system, and browser;
- Session login timestamps and durations;
- Cookie identifiers and analytics data (see Section 10).
3.6 Communications Data
- Customer support correspondence (email, chat logs);
- Survey responses and feedback submissions.
4. How We Use Your Personal Data
ji33 processes your personal data for the following purposes:
- Account creation and management — to register, verify, and maintain your ji33 account;
- Age and identity verification — to comply with the 21+ PAGCOR age requirement and Philippine KYC obligations;
- Payment processing — to facilitate deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
- Platform operation — to provide access to games, process wagers, and maintain your gaming history;
- Fraud prevention and security — to detect and prevent unauthorised account access, fraudulent transactions, and prohibited conduct;
- Anti-money laundering (AML) compliance — to meet reporting obligations under the Philippine AMLA and its amendments;
- Responsible gaming — to monitor gaming patterns and implement self-exclusion, deposit limits, and other player protection tools;
- Customer support — to respond to enquiries, resolve disputes, and process complaints;
- Platform improvement — to analyse usage patterns and improve the ji33 gaming experience for Filipino players;
- Marketing communications — to send promotional offers and bonus notifications, where you have provided consent (withdrawable at any time).
5. Legal Basis for Processing
ji33 processes personal data under the following lawful bases as provided under the Philippine Data Privacy Act of 2012:
- Contractual necessity — processing required to perform the player agreement (account registration, game access, payment processing);
- Legal obligation — processing required to comply with PAGCOR regulations, Philippine AML laws, and NPC requirements;
- Legitimate interest — fraud detection, platform security, and responsible gaming monitoring;
- Consent — marketing communications and non-essential cookies, where consent has been freely given and can be withdrawn at any time.
6. Data Sharing & Disclosure
ji33 does not sell your personal data to third parties. We may share personal data with the following categories of recipients, strictly as necessary:
- Payment service providers — GCash (G-Xchange Inc.), PayMaya (Maya Philippines Inc.), BPI, BDO, Metrobank — solely to process deposits and withdrawals;
- KYC and identity verification providers — third-party identity verification services operating under appropriate data processing agreements;
- Game software providers — game operators who host live dealer studios or RNG game servers, under contractual data protection obligations;
- Regulatory authorities — PAGCOR, AMLC, and the National Privacy Commission, where disclosure is required by Philippine law;
- Law enforcement — Philippine law enforcement agencies where disclosure is required by a valid legal order.
Our commitment: All third-party data processors engaged by ji33 are required to process personal data only for the stated purpose, under binding contractual obligations consistent with the Philippine Data Privacy Act.
7. Data Retention
ji33 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention periods:
- Active account data: Retained for the duration of the account relationship;
- Transaction and gaming records: Retained for a minimum of 5 years following the transaction, in compliance with Philippine AML obligations;
- KYC documents: Retained for 5 years after account closure;
- Support correspondence: Retained for 3 years;
- Self-exclusion records: Retained for the duration of the exclusion period plus 5 years.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with NPC guidelines.
8. Data Security
ji33 implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption on all data transmissions between your device and the ji33 Platform;
- Encrypted storage of passwords using industry-standard hashing algorithms;
- Two-factor authentication (2FA) via Philippine mobile number, available to all account holders;
- Access controls limiting internal data access to authorised personnel on a need-to-know basis;
- Regular security assessments and vulnerability monitoring;
- Data breach response procedures consistent with NPC notification requirements.
In the event of a personal data breach that poses a real risk of serious harm to data subjects, ji33 will notify the affected players and the National Privacy Commission within 72 hours of discovery, as required by NPC Circular 16-03.
9. Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ji33:
- Right to be informed — to know how your personal data is being processed;
- Right of access — to obtain a copy of your personal data held by ji33;
- Right to rectification — to request correction of inaccurate or incomplete personal data;
- Right to erasure — to request deletion of personal data where processing is no longer necessary, subject to legal retention obligations;
- Right to object — to object to processing based on legitimate interest, including direct marketing;
- Right to data portability — to receive your personal data in a structured, machine-readable format where technically feasible;
- Right to lodge a complaint — to file a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.
To exercise any of the above rights, contact ji33's Data Privacy Officer at: [email protected]. ji33 will respond to all verified data subject requests within 15 business days.
10. Cookies & Tracking Technologies
The ji33 Platform uses cookies and similar tracking technologies to operate and improve the user experience. Categories of cookies used include:
- Strictly necessary cookies — required for account login sessions, security tokens, and platform functionality. These cannot be disabled without impairing Platform use;
- Performance and analytics cookies — used to measure Platform usage patterns and identify technical issues, processed on an anonymised basis where possible;
- Preference cookies — store your language and display preferences.
Non-essential cookies require your consent, which is requested on your first visit to the Platform. You may withdraw cookie consent at any time by clearing your browser's cookie storage. Note that disabling strictly necessary cookies will affect Platform functionality.
11. Minors & Age Restriction
The ji33 Platform is strictly prohibited to individuals under 21 years of age. ji33 does not knowingly collect personal data from persons under 21. If you believe a minor has created a ji33 account or provided personal data to ji33, please contact us immediately at [email protected] and the account will be closed and all associated data deleted.
12. Changes to This Policy
ji33 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email and/or a platform notification at least 7 days before the revised Policy takes effect. The effective date at the top of this page reflects the most recent revision. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy.